Why a Positive Attitude is Essential to a Positive Bank Balance

Today we’re going to talk about how and why maintaining a positive attitude is essential to building and maintaining a profitable business. Let me start by telling you a story. A few weeks back, my cell phone stopped working. So I found myself spending Saturday evening with what seemed to be half the city, at the cell phone store. And of course with my three kids in tow, who were thrilled. What I encountered at the cell phone store was a surprisingly hostile crowd. I overheard complaints about repair prices, wait times . . . saw customers arguing with each other about who should be standing where, and found myself very inconveniently placed next to a man who was demanding to see camera footage from the store, to prove that he hadn’t been in the store on a day earlier. I still don’t know what that was all about. But, there was nothing particularly bad about my visit to the store. I had to wait a little longer than was convenient, but the store appeared to be fully staffed and appeared to be running as efficiently as it could with the number of people that were in there. The sales associate that was trying to help me was friendly, knowledgeable and took care of my needs. But, as I continued to witness all of this discontent around me, and then as another customer attempted to engage me in her complaining about the wait time she was having, I found myself becoming frustrated and irritable, just like the other people around me were. And I really couldn’t identify any basis...