Changing the World With a Smile

Have you ever visited a jail?  A Division of Family Services office?  Unemployment office?  Hopefully “no” to all of the above. But more likely, a hospital?  Or a Department of Revenue office?  (Where you’ve just been lucky enough to pull number “99” and look up to see that they are now serving number “36.”) What do all of these places have in common?  They are generally all very “low energy” places.  People are grumpy, unpleasant, downright mean. This can be said of almost any place where either (1) there’s a long line, (2) most people are physically or mentally not well, and/or (3) people are being asked to part with their money without getting anything they really want in return. The collective energy in these places is so low that you could come in having just won the lottery and leave depressed and angry. But I have discovered a way to change all this. To make everyone happy.  Or at least everyone you come in contact with.  And that’s all that really matters, right? The secret is to simply . . . smile.  You’ll be amazed at what looking someone in the eye, smiling at her, and saying “thank you” will do for a person’s attitude and behavior. Think about your life experiences. From restaurants to gas stations to grocery stores, the employees are universally indifferent towards us customers, at best. My usual experience with those in the “customer service” arena is that the entire encounter could occur without any words being exchanged.  I have to think that most business owners would be horrified by the number of their...